Support
Bring the reference, not your secrets
We can investigate account, payment, generation, and download problems using the order or support reference shown in Awardlet.
Launch policy draft · Updated August 20, 2026
Before contacting support
- For a retryable failure, use “Retry this badge” once and wait for the status to update.
- For a terminal failure, copy the order and support references from the status page.
- For an unavailable download, include the order reference and file option—not the download link.
Contact
Email the configured Awardlet support mailbox. Include the order reference, what you expected, and what happened.
Email support@jippylong12.xyzNever send
Do not send your password, reset link, session token, full card number, payment payload, API key, or generated-file download link. Awardlet support will never ask for them.